Shipments and returns

Calgary Area Customers

 You can pick up your order from our shipping office: UPS Store 234, 5149 Country Hills Blvd NW, T3A 5K8. Please bring your receipt to provide confirmation of payment.

Shipping

 We offer shipping by Canada Post or other methods if you prefer. Please contact us to arrange shipping. Automated calculation of shipping charges is in development. The price we quote is the price – no hidden fees or handling charges.

Returns

 All returns require a RMA (Return Merchandise Authorization number) and can be obtained by send an e-mail to shop@gormpi.com.  Items without an RMA number will not be accepted for return.

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via you selected method.  If none is selected, shipping will be done by Canada Post or United States Postal Service with tracking and drop-off without signature. If you prefer delivery by other cariers or required delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online as provided by the shipping comany.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


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Our hotline is available 24/7

Phone:403-800-8595

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