We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Credit record
  • Purchase history
  • Customer satisfaction info
  • Opinions about products and services
  • Social insurance number

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location
  • what pages you visit on our site and what links you click on
  • what other sites you've visited recently


How do you use this information?

The main reasons we collect personal information from you are:

  • Complaints
  • Credit verification
  • Customer relationship management
  • Customer service
  • Delivery services
  • Orders
  • Returns
  • To complete a sale/transaction
  • Warranties

If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.

Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including: To complete a sale/transaction
  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Credit record
  • Purchase history

Customer service
  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Customer satisfaction info
  • Opinions about products and services

Credit verification
  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Social insurance number

Customer relationship management
  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address

Delivery services
  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address

Warranties
  • Payment card number
  • Payment card expiry date
  • Credit record
  • Purchase history

Returns
  • Payment card number
  • Payment card expiry date
  • Credit record
  • Purchase history

Orders
  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Credit record
  • Purchase history

Complaints
  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address


Sharing of Personal Information with Third Parties

Sometimes, we also share your personal information with courier companies and the postal service for the purpose of delivery only. We will also disclose your personal information if we are required by law to do so.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only. If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called "opting out". By opting out, you can tell us not to collect the information and/or not to share it with other companies.


How do I opt out?

Describe exactly what a customer has to do to opt out. Give concrete examples. For e.g.: When you fill out a warranty card, you provide us with information about your preferences and opinions. At the bottom of the card, there are boxes you can check off if you do not want that information to be used for marketing purposes or to be shared with other companies.


How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

Name: Results Matter Inc.
Attention: Privacy Officer
Address: 234, 5149 Country Hills Blvd NW, Suite 14, Calgary, Alberta T3A 5K8
Phone: 403-800-8595
Email: privacy@gormpi.com

You can also contact the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm est, at:

Toll-free: 1-800-282-1376
Phone: (613)995-8210
Fax: (613)947-6850
TTY: (613)992-9190

or by mail at:
112 Kent Street
Place de Ville Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3

or on the web at:
http://www.priv.gc.ca

You can also contact your Provincial or Territorial Privacy Commissioner's office for more information: 

Alberta
Office of the Information and Privacy Commissioner of Alberta
410, 9925 - 109 Street, Edmonton, Alberta T5K 2J8
Phone: (780) 422-6860
Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.ca
Web Site: http://www.oipc.ab.ca

Cart  

No products

Shipping $0.00
Total $0.00

Cart Check out

PayPal

Contact us

Our hotline is available 24/7

Phone:403-800-8595

Contact our hotline